According to Au7o's analysis of 275+ owner reports, the 2025 Mercedes-Benz EQE SUV has 2 documented known issues, with 1 rated critical. The most serious is OTA Update Causing System Brick. The most commonly reported issue is AIRMATIC Air Suspension Fault Warning with 180 owner reports. Across all issues, repair costs range from $ to $. DIY maintenance guides at au7o.io.
On the 2023-2025 Mercedes-Benz EQE SUV Electric, several EQE SUV owners report that OTA software updates have rendered vehicle systems non-functional, requiring a flatbed tow to a dealer for recovery. The bricked state prevents the car from entering ready mode, with the dashboard displaying only error messages.
Vehicle will not enter ready-to-drive mode after update
Dashboard shows only error messages
No response to start button
MBUX completely non-functional
How to Fix
If the vehicle becomes unresponsive after an OTA update, do not attempt to force restart repeatedly. Contact Mercedes roadside assistance for a flatbed tow to a dealer. The dealer will reflash all control modules using XENTRY. Mercedes recommends initiating updates only when parked at home on Wi-Fi with a full charge.
What Owners Are Using
Parts and tips from 95+ owners who fixed this issue
NoteDo not install OTA updates immediately after release. Wait 1-2 weeks and check forums for reports from early adopters. Always update on a full charge, parked at home with strong Wi-Fi.
Medium Confidence95 reportsLast reported by owners Jan 2026Reviewed Mar 2026
Community Reported
180 owners
On the 2023-2025 Mercedes-Benz EQE SUV Electric, the EQE SUV with AIRMATIC air suspension generates intermittent fault warnings, causing the system to default to a fixed ride height. The issue is primarily a sensor calibration problem in the ride height sensors, which can be triggered by temperature swings or after driving through deep water.
A dealer visit is required to recalibrate the ride height sensors using XENTRY. In most cases the sensors themselves are functional and only need recalibration. If faults persist, the ride height sensor at the affected corner should be replaced. Check for water intrusion in sensor connectors.
What Owners Are Using
Parts and tips from 180+ owners who fixed this issue
TipMost AIRMATIC faults on the EQE SUV are sensor calibration issues, not actual hardware failures. A dealer recalibration usually resolves it. Save yourself the anxiety — it is rarely an expensive fix.
What are the most common Mercedes-Benz EQE SUV problems?
According to Au7o's analysis of 275+ owner reports, the 2025-2025 Mercedes-Benz EQE SUV has 2 documented issues. The most frequently reported are: OTA Update Causing System Brick, AIRMATIC Air Suspension Fault Warning. Of these, 1 is rated critical and should be addressed promptly.
Is the Mercedes-Benz EQE SUV reliable?
The 2025-2025 Mercedes-Benz EQE SUV has 2 known issues documented across 275+ owner reports. 1 issue is rated critical: OTA Update Causing System Brick. Prospective buyers should inspect for these issues and factor potential repair costs into their purchase decision. Regular maintenance following the manufacturer's schedule helps prevent many common problems.
What is the 2023-2025 Mercedes-Benz EQE SUV OTA Update Causing System Brick?
Several EQE SUV owners report that OTA software updates have rendered vehicle systems non-functional, requiring a flatbed tow to a dealer for recovery. The bricked state prevents the car from entering ready mode, with the dashboard displaying only error messages. Severity: high.
What is the 2023-2025 Mercedes-Benz EQE SUV AIRMATIC Air Suspension Fault Warning?
The EQE SUV with AIRMATIC air suspension generates intermittent fault warnings, causing the system to default to a fixed ride height. The issue is primarily a sensor calibration problem in the ride height sensors, which can be triggered by temperature swings or after driving thro… Severity: medium.
Content on this page was compiled with AI assistance using NHTSA complaints, TSBs, owner reports, and public automotive data. While we strive for accuracy, this information may contain errors. Always verify repair procedures and specifications with your vehicle's service manual or a qualified mechanic.
