According to Au7o's analysis of 320+ owner reports, the 2024-2026 Honda Prologue has 11 documented known issues, with 6 rated critical. The most serious are Instrument Panel and Infotainment Screens Go Blank While Driving ($0-$0 repair), High Voltage System Failure Disabling Charging and Performance ($0-$0 repair), False AEB Activation and Phantom Braking ($0-$0 repair), 12V Auxiliary Battery Premature Discharge Causing 'Service Battery Fault' and a Completely Dead Vehicle ($0-$400 repair), Right Front Lower Control Link Manufacturing Defect Can Fracture and Cause Loss of Steering Control (Recall 24V540) ($0-$0 repair) and Rearview Camera Housing Water Ingress Corrodes Internals and Produces a Black Backup Image (Recall 26V306) ($0-$0 repair). The most commonly reported issue is Instrument Panel and Infotainment Screens Go Blank While Driving with 107 owner reports. DIY maintenance guides at au7o.io.
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Campaign #24V54000018/07/2024
BACK OVER PREVENTION:SOFTWARE
Honda (American Honda Motor Co.) is recalling certain 2024 Acura ZDX and Prologue vehicles. Due to a software error, the instrument panel display may fail. Additionally, a software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays," 111, "Rear Visibility," and 305, "Electric-Powered Vehicles."
Campaign #26V11200026/02/2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
American Honda Motor Company (Honda) is recalling certain 2024-2025 Honda Prologue and 2024 Acura ZDX vehicles. The rearview camera screen may display a distorted or blank image.
Campaign #26V306000
🔧
A mechanic who knows YOUR exact car
Answers tuned to your year, make, model & trim — not generic advice. Save your garage so it always has the right context.
Get ahead of Honda Prologue problems — free
Leave your email and we'll alert you the moment there's a new recall or known issue for your Honda Prologue. Free, no account needed.
According to Au7o's analysis of 320+ owner reports, the 2024-2026 Honda Prologue has 11 documented issues. The most frequently reported are: Instrument Panel and Infotainment Screens Go Blank While Driving, High Voltage System Failure Disabling Charging and Performance, False AEB Activation and Phantom Braking. Of these, 6 are rated critical and should be addressed promptly.
Is the Honda Prologue reliable?
The 2024-2026 Honda Prologue has 11 known issues documented across 320+ owner reports. 6 issues are rated critical: Instrument Panel and Infotainment Screens Go Blank While Driving and High Voltage System Failure Disabling Charging and Performance and False AEB Activation and Phantom Braking and 12V Auxiliary Battery Premature Discharge Causing 'Service Battery Fault' and a Completely Dead Vehicle and Right Front Lower Control Link Manufacturing Defect Can Fracture and Cause Loss of Steering Control (Recall 24V540) and Rearview Camera Housing Water Ingress Corrodes Internals and Produces a Black Backup Image (Recall 26V306). Prospective buyers should inspect for these issues and factor potential repair costs into their purchase decision. Regular maintenance following the manufacturer's schedule helps prevent many common problems.
How much does it cost to fix common Honda Prologue problems?
Repair costs for known Honda Prologue issues range from $0 to $1,800, depending on the specific problem and whether you choose DIY or professional repair. The most critical issue, Instrument Panel and Infotainment Screens Go Blank While Driving, typically costs $0-$0 to repair. Au7o provides step-by-step DIY maintenance guides that can help reduce repair costs.
What is the 2024 Honda Prologue Instrument Panel and Infotainment Screens Go Blank While Driving?
Both the instrument cluster and infotainment display can suddenly go blank while driving, eliminating the speedometer, navigation, climate controls, and safety warnings. The defect is in the Radio Control Module software, which manages communication between the vehicle's display… Repairs typically run $0-$0. Severity: high.
What is the 2024 Honda Prologue High Voltage System Failure Disabling Charging and Performance?
Content on this page was compiled with AI assistance using NHTSA complaints, TSBs, owner reports, and public automotive data. While we strive for accuracy, this information may contain errors. Always verify repair procedures and specifications with your vehicle's service manual or a qualified mechanic.
Filter:
Community reported
107 owners
Both the instrument cluster and infotainment display can suddenly go blank while driving, eliminating the speedometer, navigation, climate controls, and safety warnings. The defect is in the Radio Control Module software, which manages communication between the vehicle's display systems and other electronic components. Honda issued a safety recall in early 2026 affecting approximately 65,000 Prologue and Acura ZDX vehicles. The failure may occur intermittently and sometimes resolves temporarily after restarting the vehicle, but loss of the driver display while driving is a significant safety concern since the Prologue has no physical instrument gauges.
Common Symptoms
Both instrument panel and center screen go completely black
Speedometer and driver information display disappear
Climate controls become inaccessible (screen-only controls)
Backup camera stops working
Displays may flicker before going blank
How to Fix
Contact a Honda dealer immediately to have the recall software update installed at no cost. Owner notification letters are expected to be mailed beginning April 2026. If the screens go blank while driving, pull over safely — you have no speedometer or warning indicators. Restarting the vehicle (turning off and on) may temporarily restore the displays. Do not rely on the restart as a permanent fix. Check NHTSA.gov/recalls with your VIN to confirm recall eligibility.
Owner tips & cautions
TipIf the screens go blank while driving, safely pull over and turn the vehicle fully off (foot off the brake, press power button). Wait 30 seconds and restart. This usually restores the displays temporarily until the recall software update is applied.
High Confidence107 owner reportsLast reported by owners Mar 2026Reviewed Mar 2026
Community reported
75 owners
The 2024 Honda Prologue can experience high-voltage electrical system failures that disable DC fast charging, limit acceleration, or disable climate control. The 'Service High Voltage System' warning appears on the dashboard, sometimes accompanied by a sudden loss of heating or cooling. The Prologue uses GM's Ultium battery platform, and the issue may involve the battery conditioning system, onboard charger module, or high-voltage junction box. Some vehicles have been rendered inoperable, requiring tow to the dealer. The issue is distinct from the display blackout recall and affects the vehicle's powertrain and charging capability.
Common Symptoms
Service High Voltage System warning on dashboard
Vehicle unable to DC fast charge
Sudden loss of heating or air conditioning
Reduced acceleration or power limitation mode
Vehicle will not start or enter Ready mode
How to Fix
If the Service High Voltage System warning appears, safely reduce speed and drive to the nearest Honda dealer if the vehicle is still drivable. Do not attempt to charge the vehicle until the warning has been diagnosed. The dealer will need to perform high-voltage system diagnostics, which may involve replacing the onboard charger module, battery conditioning system components, or updating software. Repairs are covered under the 8-year/100,000-mile EV powertrain warranty. If the vehicle is not drivable, request a flatbed tow (not a conventional tow) to protect the electric drive system.
Owner tips & cautions
TipKeep a record of every Service High Voltage System warning occurrence with photos. If the issue happens more than twice, this documentation supports your case under state lemon law protections and the federal Magnuson-Moss Warranty Act.
Medium Confidence75 owner reportsLast reported by owners Mar 2026Reviewed Mar 2026
Prologue owners report the low-voltage 12V auxiliary battery going flat far short of its normal 4-6 year service life, in some cases on nearly new vehicles and after only overnight or a week of parking with a healthy high-voltage pack state of charge. Because every system in the car is electronically gated by the 12V rail, the failure does not look like a slow crank - it produces a dead or flickering display, a shifter that will not move out of Park, a car that will not power up at all, and 'Service Battery Fault - Shutting Down Soon' messages. A weak 12V also prevents the high-voltage contactors from closing reliably, so AC and DC charging sessions abort with relay clicking and never start, which owners frequently misdiagnose as a charger or charge-port problem. Root causes reported at dealers include a genuinely defective cell in the original battery and parasitic drain from modules that fail to sleep.
Common Symptoms
'Service Battery Fault - Shutting Down Soon' message
Car completely dead after sitting overnight or for a week
Blank or flickering displays when pressing the start button
Shifter stuck in Park, vehicle will not go into gear despite HV range remaining
AC or DC charging aborts with relay clicking and never begins
Multiple unrelated warning lights appearing at once
Problem returns days or weeks after a jump start
How to Fix
Have the dealer load-test the 12V auxiliary battery and perform a parasitic draw test before replacing expensive high-voltage components. Replacement of the 12V battery is covered under the new-vehicle warranty in most early-failure cases; expect roughly $200-$350 out of pocket otherwise. After replacement the technician must run the battery-sensor reset and relearn procedures and road-test, or the fault messages persist. Disconnecting the 12V briefly can clear a stuck no-start. For long-term storage, park with a reasonable HV state of charge and use a 12V maintainer per Honda guidance.
A recurring Prologue-specific complaint is the charge port door itself. The door will not latch closed and pops back open, or the latch position sensor fails to register a closed door so the vehicle displays a persistent 'Charging Door Open' message even with the door visibly shut. Because the vehicle uses charge-door state in its charging and drive-away logic, owners also report the car refusing to initiate a charge session or nagging continuously while driving. Some owners report the charge cable latching mechanism not releasing cleanly. Lubricating the locking mechanism has not resolved it in the reported cases; dealers have resolved several by replacing the complete charge port door assembly, and in some high-voltage-fault cases the charge port assembly itself was replaced.
Common Symptoms
'Charging Door Open' message displayed with the door closed
Charge port door will not stay latched and pops back open
Vehicle will not begin an AC or DC charge session
Charge cable will not release from the port
Repeated warning chimes while driving
How to Fix
Have the dealer inspect the charge door latch alignment and the door-position sensor. A slightly misaligned latch sometimes clears with a firm press or a latch realignment, but the durable fix in reported cases has been replacement of the charge port door assembly (and in some cases the charge port assembly) under new-vehicle warranty. Do not attempt to fix it with lubricant - owners report that does not work. No recall covers this; it is a warranty repair. Out of warranty, expect roughly $300-$900 depending on whether the door or the full port assembly is replaced.
The 2024 Honda Prologue's automatic emergency braking (AEB) system activates unexpectedly with no obstacle or vehicle ahead, causing sudden hard braking that risks rear-end collisions. The issue is part of a broader NHTSA investigation into Honda's Collision Mitigation Braking System across multiple models. False activations occur most frequently when reversing, at low speeds in parking lots, and occasionally at highway speeds. The Prologue shares its Ultium platform with GM but uses Honda's own ADAS sensor stack, which appears to have calibration issues. NHTSA has received reports of the AEB activating at approximately 70 mph with no visible threat.
Common Symptoms
Vehicle brakes hard suddenly with no obstacle ahead
AEB activation warning appears on dashboard unexpectedly
Phantom braking while reversing in a clear parking lot
Sudden deceleration on the highway in clear conditions
Collision Mitigation Braking System alert without any obstruction
How to Fix
Visit a Honda dealer to ensure the latest ADAS software calibration is installed. If phantom braking has occurred, report it to NHTSA.gov with as much detail as possible (speed, location, conditions). There is currently no official recall, but Honda is aware of the issue as part of a broader AEB investigation. Some owners have found that the forward collision warning sensitivity setting (adjustable in the settings menu) can reduce false activations when set to 'Far' instead of 'Normal.' Do not disable AEB entirely as it provides genuine safety benefits.
Owner tips & cautions
TipSet the forward collision warning sensitivity to 'Far' in the vehicle settings. While counterintuitive, this setting reportedly reduces false AEB activations by giving the system more reaction time to confirm a real obstacle before braking.
High Confidence40 owner reportsLast reported by owners Mar 2026Reviewed Mar 2026
American Honda notified NHTSA in July 2024 of a safety recall covering a small, tightly defined batch of 2024 Prologue vehicles (39 units in the US) in which the right front lower control link may contain a manufacturing defect. The affected links can fracture in service, which can result in reduced or complete loss of vehicle control without prior warning to the driver. Honda internal campaign number is 24-102. The population is defined by a specific supplier batch number stamped on the part, not by a broad build range, so the vast majority of Prologues are NOT affected - do not assume a front-end noise on your car is this recall. This is a genuine suspension safety campaign on the Prologue nameplate specifically, not a sibling-platform carryover.
Common Symptoms
Clunking or knocking from the right front suspension
Vague, wandering or pulling steering
Uneven front tire wear or visibly altered front wheel alignment
Sudden loss of steering control if the link fractures
How to Fix
Free recall remedy under NHTSA campaign 24V540 / Honda campaign 24-102: dealers inspect the right front lower control link for the suspect batch number and replace it only if that batch number is found. Honda shipped a ball joint remover tool (07-J-43631) with replacement parts to dealers. Verify by VIN at nhtsa.gov/recalls. If the link is not from the suspect batch, no repair is performed and no charge applies.
Honda recalled 2024-2025 Prologue (44,199 units, alongside the 2024 Acura ZDX, ~59,887 total) because the rearview camera housing was assembled with improperly bonded seams. Moisture penetrates the camera body, corrodes the internal electrical components, and the center display eventually shows a blank or badly distorted image when the vehicle is shifted into reverse, violating FMVSS 111 rear-visibility requirements. This is a HARDWARE defect distinct from the earlier Radio Control Module software recall (26V112) that blanked the whole instrument panel - it cannot be fixed by an OTA update. Honda estimated roughly 5% of the recalled population actually exhibits the defect but recalled the full build range. Improved cameras entered production June 9, 2025, so later builds are outside the population.
Common Symptoms
Backup camera image is completely black when shifting into reverse
Camera image is distorted, foggy, streaked or intermittently drops out
Condensation or moisture visible inside the camera lens housing
Camera works intermittently, worse in wet or humid weather
No rear view when reversing, increasing backing-collision risk
How to Fix
Free recall remedy: dealers replace the rearview camera assembly with the improved-seal part at no charge under NHTSA campaign 26V306. Owner notification letters were mailed July 6, 2026. Check your VIN at nhtsa.gov/recalls or call American Honda at 1-888-234-2138. There is no software workaround - the part must be replaced. Out of warranty and outside the recall population a camera replacement typically runs a few hundred dollars.
The 2024 Honda Prologue has a widespread defect causing loud clicking or knocking sounds from the front axle area, especially when making turns or accelerating from a stop. With 98 NHTSA complaints filed at an average of just 24 miles, many owners report the noise appearing within weeks of delivery. The CV joint boots or inner joint assemblies appear to be defective from the factory. Honda issued a Tech Line Summary Article on December 19, 2025, acknowledging the 'clicking or ratcheting type noise when turning' but directed dealers not to attempt repairs if no visible damage is found. Replacement axle parts have been backordered nationwide due to the volume of affected vehicles.
Common Symptoms
Loud clicking or knocking when turning at low speed
Ratcheting noise during acceleration from a stop
Noise is louder when turning the steering wheel fully left or right
Clicking increases with vehicle speed during turns
Noise may come from either front wheel area
How to Fix
Document the clicking noise with video recordings and file a complaint at NHTSA.gov to support potential recall action. Visit a Honda dealer and reference the December 2025 Tech Line Summary Article for the Prologue CV axle noise. If the clicking is severe, request axle replacement under warranty — though parts may be backordered. The noise itself is not a safety hazard per Honda's assessment, but the axles should be inspected for CV boot tears or grease leakage. Consider filing a lemon law claim if the noise is not resolved after multiple dealer visits.
Owner tips & cautions
TipRecord video of the clicking noise with your phone and include it with your NHTSA complaint. The more documented complaints, the faster NHTSA will escalate to a formal recall investigation. Also ask the dealer to note the issue in your service record even if they say no fix is available.
TipHonda has confirmed the clicking is not a safety issue and the axles are safe to drive on. Do not pay out-of-pocket for axle replacement — this should be covered under the factory warranty.
High Confidence98 owner reportsLast reported by owners Mar 2026Reviewed Mar 2026
Honda issued Product Update 25-013 for the 2024 Prologue covering inspection of the front electric drive transmission module bolts. A product update is a non-safety-recall service campaign Honda performs at no charge on the affected VIN population. The concern is the fastening of the front drive unit (the Ultium front electric drive transmission module) - improperly secured or out-of-specification mounting bolts on a drive unit carrying full motor torque are a structural fastening concern rather than an internal gear failure. Note that this is a Prologue-nameplate campaign; do not conflate it with the separate GM drive-module replacement programs issued for the Chevrolet Equinox EV and BrightDrop, which are different populations and different remedies even though the hardware family is shared. Owners should verify by VIN with a Honda dealer whether their car is in the 25-013 population.
Common Symptoms
No symptoms in most cases - this is a proactive inspection campaign
Clunk or vibration from the front drive unit under acceleration or torque reversal in affected cases
Drive unit warning or reduced propulsion in severe cases
How to Fix
Free service under Honda Product Update 25-013 for VINs in the affected population: the dealer inspects the front electric drive transmission module bolts and torques or replaces them as specified. Ask your Honda dealer to run your VIN against open recalls, product updates and service campaigns - product updates do not always appear on the public NHTSA recall lookup the way safety recalls do. If a front drive unit itself requires replacement, related work has included A/C seals, mounting bolts, transmission fluid and high-voltage coolant, all warranty-covered within the 8-year/100,000-mile EV component coverage.
Prologue owners in cold climates report the heat pump climate system failing to deliver cabin heat: the heater cycles itself on and off, blows ice-cold air in sub-freezing conditions, or stops working entirely. Dealer findings in documented owner cases point at the refrigerant circuit shared with the battery thermal system - low refrigerant charge in the heat pump, failed valves, and in one case a bent purge valve requiring hose and pipe disassembly and seal replacement. Repairs have been slow, with one lessee reporting the vehicle held at the dealer for approximately four weeks waiting on valve parts. Because the heat pump refrigerant loop is shared with high-voltage battery conditioning, a leak here can present as an HVAC complaint, a charging complaint, or both at once - owners have reported low refrigerant in the heat pump also affecting the charging system.
Common Symptoms
Heater blows ice-cold air in freezing temperatures
Cabin heat cycles itself on and off randomly
No cabin heat at all with climate set to Heat
Unusually severe range loss in cold weather from resistive-heat fallback
Loss of cabin heat occurring alongside high-voltage or charging warnings
How to Fix
Dealer diagnosis of the heat pump refrigerant circuit: leak test, replace failed purge/expansion valves and seals, evacuate and recharge. Covered under the new-vehicle warranty; parts availability has been the limiting factor with multi-week repairs reported. Before assuming a defect, confirm the climate mode is actually set to Heat on the far-right dash control rather than Auto or A/C, as several reported 'no heat' cases were a settings issue. If the heater blows cold in below-freezing weather regardless of settings, or the fault appears alongside charging or HV warnings, treat it as a refrigerant-circuit failure and get it diagnosed.
Separate from the recall that blanks the screens entirely, the Prologue's Radio Control Module produces a family of persistent connectivity and stability faults. Owners report wireless Apple CarPlay and Android Auto dropping out repeatedly - notably over rough pavement, which points at a connector or antenna seating issue rather than a phone problem - phones that will not pair or that vanish from the pairing list, the center display freezing when switching to the SiriusXM source, CarPlay disappearing from the menu entirely, and the wireless phone charging pad failing to charge or causing the system to stop recognizing a phone if the phone is placed on the pad before the vehicle is powered on. Honda has addressed portions of this in software: TSB 25-051 (A11 Radio Control Module Software Updates #1, July 30, 2025) specifically fixes the SiriusXM source-switch freeze along with volume and chime tuning and a missing 'BRAKE' message during front collision warning, and TSB 25-081 covers vehicle-wide programming.
Common Symptoms
Wireless CarPlay or Android Auto disconnects repeatedly, worse on rough roads
Center display freezes when switching to SiriusXM
CarPlay icon disappears from the infotainment menu
Phone will not pair or is not recognized by the system
Wireless charging pad does not charge the phone
General infotainment lag, glitching and random reboots
How to Fix
Ask the dealer to apply the latest Radio Control Module software under Honda TSB 25-051 (A11 Radio Control Module Software Updates) and TSB 25-081 (Vehicle-Wide Programming #1), free under warranty. As an owner-side workaround, restart the infotainment by holding the hang-up toggle on the right side of the steering wheel for about 15 seconds with the car on, then re-pair the phone (forget and re-add the CarPlay/Android Auto profile) and reset network settings on the phone. Do not place the phone on the wireless pad before powering the vehicle on. If dropouts correlate with road roughness after software is current, have the dealer inspect the display and RCM harness connectors.
The 2024 Honda Prologue can experience high-voltage electrical system failures that disable DC fast charging, limit acceleration, or disable climate control. The 'Service High Voltage System' warning appears on the dashboard, sometimes accompanied by a sudden loss of heating or c… Repairs typically run $0-$0. Severity: high.
What is the 2024 Honda Prologue False AEB Activation and Phantom Braking?
The 2024 Honda Prologue's automatic emergency braking (AEB) system activates unexpectedly with no obstacle or vehicle ahead, causing sudden hard braking that risks rear-end collisions. The issue is part of a broader NHTSA investigation into Honda's Collision Mitigation Braking Sy… Repairs typically run $0-$0. Severity: high.
What is the 2024-2026 Honda Prologue 12V Auxiliary Battery Premature Discharge Causing 'Service Battery Fault' and a Completely Dead Vehicle?
Prologue owners report the low-voltage 12V auxiliary battery going flat far short of its normal 4-6 year service life, in some cases on nearly new vehicles and after only overnight or a week of parking with a healthy high-voltage pack state of charge. Because every system in the… Repairs typically run $0-$400. Severity: high.
What is the 2024 Honda Prologue Right Front Lower Control Link Manufacturing Defect Can Fracture and Cause Loss of Steering Control (Recall 24V540)?
American Honda notified NHTSA in July 2024 of a safety recall covering a small, tightly defined batch of 2024 Prologue vehicles (39 units in the US) in which the right front lower control link may contain a manufacturing defect. The affected links can fracture in service, which c… Repairs typically run $0-$0. Severity: high.
What is the 2024-2025 Honda Prologue Rearview Camera Housing Water Ingress Corrodes Internals and Produces a Black Backup Image (Recall 26V306)?
Honda recalled 2024-2025 Prologue (44,199 units, alongside the 2024 Acura ZDX, ~59,887 total) because the rearview camera housing was assembled with improperly bonded seams. Moisture penetrates the camera body, corrodes the internal electrical components, and the center display e… Repairs typically run $0-$0. Severity: high.
What is the 2024 Honda Prologue CV Joint/Axle Clicking and Knocking Noise When Turning?
The 2024 Honda Prologue has a widespread defect causing loud clicking or knocking sounds from the front axle area, especially when making turns or accelerating from a stop. With 98 NHTSA complaints filed at an average of just 24 miles, many owners report the noise appearing withi… Repairs typically run $0-$0. Severity: medium.
What is the 2024-2026 Honda Prologue Heat Pump Refrigerant Loss and Purge/Expansion Valve Failure Causing No Cabin Heat in Cold Weather?
Prologue owners in cold climates report the heat pump climate system failing to deliver cabin heat: the heater cycles itself on and off, blows ice-cold air in sub-freezing conditions, or stops working entirely. Dealer findings in documented owner cases point at the refrigerant ci… Repairs typically run $0-$1,800. Severity: medium.
What is the 2024-2026 Honda Prologue Charge Port Door Latch and Position Sensor Failure Triggering a Persistent 'Charging Door Open' Warning?
A recurring Prologue-specific complaint is the charge port door itself. The door will not latch closed and pops back open, or the latch position sensor fails to register a closed door so the vehicle displays a persistent 'Charging Door Open' message even with the door visibly shu… Repairs typically run $0-$900. Severity: medium.
What is the 2024 Honda Prologue Front Electric Drive Transmission Module Mounting Bolt Concern - Honda Product Update 25-013 Inspection?
Honda issued Product Update 25-013 for the 2024 Prologue covering inspection of the front electric drive transmission module bolts. A product update is a non-safety-recall service campaign Honda performs at no charge on the affected VIN population. The concern is the fastening of… Repairs typically run $0-$0. Severity: medium.
What is the 2024-2026 Honda Prologue Radio Control Module Infotainment Faults: CarPlay/Android Auto Dropouts, Center Display Freeze and Wireless Charger Failure?
Separate from the recall that blanks the screens entirely, the Prologue's Radio Control Module produces a family of persistent connectivity and stability faults. Owners report wireless Apple CarPlay and Android Auto dropping out repeatedly - notably over rough pavement, which poi… Repairs typically run $0-$200. Severity: low.
