2025 Mercedes-Benz EQE Problems: 8 Known Issues

On the 2023-2025 Mercedes-Benz EQE, a gap in the assembly process let some EQE sedans skip the steering-coupling bolt torque station entirely. The bolt that clamps the steering column coupling to the steering rack pinion is loose from new and works its way looser with mileage. Owners first notice a knocking or clunking noise from the steering column, then vague on-center feel; in the worst case the coupling separates from the rack and steering input stops reaching the wheels. NHTSA campaign 25V-533, 3,749 EQE and GLC vehicles.

On the 2023-2025 Mercedes-Benz EQE Electric, eQE owners report OTA software updates failing mid-installation, leaving the infotainment system in a degraded state or boot loop. The issue appears related to connectivity interruptions during the download phase and inadequate rollback mechanisms in the MBUX software.

On the 2023-2025 Mercedes-Benz EQE, the EQE keeps its 12V AGM battery topped up from the HV pack through the DC/DC converter, but only when the vehicle's control units are allowed to sleep. Owners report telematics and comfort modules that never enter sleep — triggered by scheduled departure/preconditioning times, Mercedes me app polling, or an aftermarket OBD dongle — which drains the 12V overnight and, in the worst pattern, makes the HV pack cycle repeatedly to nurse a weak 12V. (Owner speculation - no manufacturer bulletin confirms an OBD dongle or app polling as the root cause.) The result is roughly 1-2%/day standing loss in owner reports (against a normal figure well under 1%) or a car that is simply dead in the morning with a 12V warning. A weak 12V also cascades: door handles won't present, the charge flap won't unlock, MBUX won't boot.

On the 2023-2025 Mercedes-Benz EQE, the EQE's charging flap is electrically released and requires the car to detect the key fob before it will unlatch. The small actuator motor (Mercedes part A0008206212) fails, or its latch sticks, leaving the flap either locked shut — you cannot charge at all — or stuck reporting "charging flap open" so the car will not go to sleep. Failures also present when the key fob battery is weak or when the 12V system is low, so the same symptom has an electrical and a mechanical root cause. Some owners have had the flap cover physically detach.

On the 2023-2025 Mercedes-Benz EQE Electric, eQE owners experience significantly inconsistent DC fast charging speeds, with the car sometimes limiting to 50-80 kW even on 150+ kW capable chargers. The battery thermal management system is overly conservative, throttling charge rates based on recent driving history and ambient temperature.

On the 2023-2025 Mercedes-Benz EQE, the EQE's flush-mounted presenting door handles use a small electric actuator plus a capacitive Keyless-Go sensor. Two distinct failure modes recur: the handle does not extend at all when you approach or touch it (actuator or module failure, often mechanically stuck so it "plops out" only with brute force), and the handle extends but the capacitive lock/unlock touch surface stops responding. Owners on the EQ forums report repeat failures on the same car within months, and dealers have acknowledged it as a known issue with a factory repair defined for certain VIN ranges. Because the same failure sequence follows a low 12V, many apparent handle failures are electrical rather than mechanical.

On the 2023-2025 Mercedes-Benz EQE, the EQE's heat pump (Intelligent Thermal Management, part of the ENERGIZING/heat-pump option) intermittently stops delivering cabin heat: the blower keeps running but the air turns cold, sometimes with a climate fault message, and the system works normally again on the next drive cycle. Owners across the EQE and EQS report the same pattern, and because it is intermittent it frequently passes a dealer check with no fault stored. A related and more serious version is a completely unresponsive climate control system where neither heat nor A/C works; at least one case escalated to Mercedes engineers and ended with wholesale replacement of the A/C and heating hardware.

On the 2023-2025 Mercedes-Benz EQE, two related MBUX failures recur on the V295. First, the central display goes black or the head unit reboots itself — sometimes during startup, sometimes while driving — taking the climate controls, camera views and navigation with it, and often throwing a cascade of false "system inoperable" and even bogus drive-system messages. Second, after a software update (MBUX 2.4 and later versions are named by owners) menu icons such as the Settings tile simply disappear from the UI. Dealers have confirmed to owners that Mercedes is aware of the screen-off-while-driving behavior.