2023 Mercedes-Benz EQS SUV Problems: 2 Issues Every Owner Should Know
2023 model year · 530+ owner reports · Updated April 2026
According to Au7o's analysis of 530+ owner reports, the 2023 Mercedes-Benz EQS SUV has 2 documented known issues. No issues are rated critical, indicating generally reliable ownership. The most commonly reported issue is Hyperscreen Ghost Touches and False Inputs with 310 owner reports. Across all issues, repair costs range from $0 to $0. DIY maintenance guides at au7o.io.
All 2 Known Issues
On the 2023-2025 Mercedes-Benz EQS SUV Electric, the MBUX Hyperscreen in the EQS SUV registers phantom touch inputs, changing settings, activating features, or dismissing navigation prompts without driver interaction. The issue is exacerbated by direct sunlight on the screen and appears related to the capacitive touch layer sensitivity.
Common Symptoms
- Screen changes settings on its own
- Navigation dismissed without input
- Climate controls adjust randomly
- Phantom touches during driving in sunlight
How to Fix
A software update recalibrates the touch sensitivity and adds palm rejection algorithms. Ensure the latest OTA update is installed. Clean the screen regularly with a microfiber cloth — fingerprint oils can cause false readings. If the issue persists after the update, the Hyperscreen may need hardware replacement under warranty.
What Owners Are Using
Parts and tips from 310+ owners who fixed this issue
- TipInstall the latest OTA update — it significantly improves touch rejection. Keep the screen clean. If ghost touches still occur in sunlight, use a windshield sunshade when parked and report to dealer for potential screen replacement.
On the 2023-2025 Mercedes-Benz EQS SUV Electric, the AIRMATIC air suspension compressor on the EQS SUV produces an audible drone or buzzing noise during ride height adjustments, which is particularly noticeable in the cabin due to the quiet electric drivetrain. The compressor cycles more frequently than expected to maintain ride height under the heavy battery load.
Common Symptoms
- Audible buzzing or droning from rear of vehicle
- Compressor runs for 30+ seconds during height changes
- Noise noticeable at drive-in restaurants or quiet areas
- Compressor cycles frequently while parked
How to Fix
Mercedes has released an updated compressor with improved sound insulation for later production vehicles. Dealers can install the updated compressor under warranty. Check that all air springs are holding pressure — a slow leak will cause excessive compressor cycling.
What Owners Are Using
Parts and tips from 220+ owners who fixed this issue
- TipAsk your dealer to check for the updated compressor part number with improved sound damping. If under warranty, they should swap it at no cost. Also verify no air springs have slow leaks causing excessive cycling.