According to Au7o's analysis of 1,380+ owner reports, the 2023 Mercedes-Benz Metris has 2 documented known issues. No issues are rated critical, indicating generally reliable ownership. The most commonly reported issue is Power Sliding Door Cable Failure with 820 owner reports. Across all issues with published estimates, repair costs range from $300 to $3,000. DIY maintenance guides at au7o.io.
On the 2016-2023 Mercedes-Benz Metris 2.0L Turbo I4, the power sliding door cable on the Metris is prone to fraying and snapping, leaving the door stuck open or closed. This is a common fleet complaint and typically occurs between 40,000-80,000 miles due to repeated cycling and poor cable routing.
Warning message on dash for sliding door malfunction
How to Fix
Replace the sliding door cable assembly. Use updated Mercedes part to reduce recurrence. Lubricate the cable tracks every 10,000 miles with dry silicone spray to extend cable life.
Owner tips & cautions
TipLubricate the sliding door track and cable guides with dry silicone spray every 10,000 miles. Avoid slamming the door manually when the power function is engaged — it stresses the cable.
High Confidence820 reportsLast reported by owners Sep 2025Reviewed Mar 2026
Community reported
560 owners
On the 2016-2023 Mercedes-Benz Metris, the 7G-Tronic automatic transmission in the Metris exhibits harsh shifts, particularly the 2-3 and 4-5 upshifts, along with delayed engagement when shifting from park to drive. The issue worsens as the transmission fluid ages and the valve body accumulates debris from clutch material.
Perform a full transmission fluid and filter change using MB-approved 236.14 specification fluid. If harsh shifting persists, the valve body may need replacement or rebuild. A transmission software update from Mercedes can recalibrate shift points and improve shift quality.
Owner tips & cautions
TipChange transmission fluid every 40,000 miles rather than the factory "lifetime" interval. Use only MB 236.14 spec fluid. This alone resolves the harsh shifting in most cases.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Campaign #25V46300011/07/2025
ELECTRICAL SYSTEM:SOFTWARE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Campaign #21V05500005/02/2021
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Campaign #19V71500008/10/2019
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Campaign #20V72900024/11/2020
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
What are the most common Mercedes-Benz Metris problems?
According to Au7o's analysis of 1,380+ owner reports, the 2023 Mercedes-Benz Metris has 2 documented issues. The most frequently reported are: Power Sliding Door Cable Failure, Harsh Shifting and Delayed Engagement in 7G-Tronic Transmission. None are rated critical, but regular maintenance is recommended.
Is the Mercedes-Benz Metris reliable?
The 2023 Mercedes-Benz Metris has 2 known issues documented across 1,380+ owner reports. No issues are rated critical, suggesting generally good reliability. Regular maintenance following the manufacturer's schedule helps prevent many common problems.
How much does it cost to fix common Mercedes-Benz Metris problems?
Repair costs for known Mercedes-Benz Metris issues range from $300 to $3,000, depending on the specific problem and whether you choose DIY or professional repair. Au7o provides step-by-step DIY maintenance guides that can help reduce repair costs.
What is the 2016-2023 Mercedes-Benz Metris Power Sliding Door Cable Failure?
The power sliding door cable on the Metris is prone to fraying and snapping, leaving the door stuck open or closed. This is a common fleet complaint and typically occurs between 40,000-80,000 miles due to repeated cycling and poor cable routing. Repairs typically run $600-$1,400. Severity: medium.
What is the 2016-2023 Mercedes-Benz Metris Harsh Shifting and Delayed Engagement in 7G-Tronic Transmission?
The 7G-Tronic automatic transmission in the Metris exhibits harsh shifts, particularly the 2-3 and 4-5 upshifts, along with delayed engagement when shifting from park to drive. The issue worsens as the transmission fluid ages and the valve body accumulates debris from clutch mate… Repairs typically run $300-$3,000. Severity: medium.
Content on this page was compiled with AI assistance using NHTSA complaints, TSBs, owner reports, and public automotive data. While we strive for accuracy, this information may contain errors. Always verify repair procedures and specifications with your vehicle's service manual or a qualified mechanic.
