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Mercedes-Benz · Known Issues

2015-2023 Mercedes-Benz Metris Problems & Issues

2015-2023 model years · 1,380+ owner reports · Updated October 2026

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Issue summary

According to Au7o's analysis of 1,380+ owner reports, the 2015-2023 Mercedes-Benz Metris has 12 documented known issues, with 5 rated critical. The most serious are Power Steering Gear Motor Bolts Corroding and Snapping in Road-Salt States (Recall 19V290), Transmission Support Bolts Under-Torqued, Damaging the Driveshaft Flex Discs (Recall 18V335), Brake Fluid Reservoir Detaching From Its Mount and Leaking (Recall 22V066), Front Wheel Bearing Retaining Rings Not Seated (Recall 17V651) and Rear Differential Gears Improperly Welded (Recall 16V342). The most commonly reported issue is Power Sliding Door Cable Failure with 820 owner reports. Across all issues with published estimates, repair costs range from $300 to $3,000. DIY maintenance guides at au7o.io.

In This Article

  • Metris Drivetrain2
  • Metris Steering1
  • Metris Brakes1
  • Metris Suspension1
  • Metris Electrical3
  • Metris Safety/Recalls2
  • Metris Body/Panels1
  • Metris Transmission1
  • Recalls18
  • FAQ
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In This Article

  • Drivetrain2
  • Steering1
  • Brakes1
  • Suspension1
  • Electrical3
  • Safety/Recalls2
  • Body/Panels1
  • Transmission1
  • Recalls18
  • FAQ

All 12 Known Issues

NHTSA Recalls18 recalls

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Campaign #25V46300011/07/2025

ELECTRICAL SYSTEM:SOFTWARE

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Campaign #21V05500005/02/2021

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.

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Other Mercedes-Benz Models

Mercedes-Benz GLC24Mercedes-Benz E-Class23Mercedes-Benz GLS23Mercedes-Benz GLE23Mercedes-Benz Sprinter22Mercedes-Benz A-Class22

Frequently Asked Questions

What are the most common Mercedes-Benz Metris problems?

According to Au7o's analysis of 1,380+ owner reports, the 2015-2023 Mercedes-Benz Metris has 12 documented issues. The most frequently reported are: Power Steering Gear Motor Bolts Corroding and Snapping in Road-Salt States (Recall 19V290), Transmission Support Bolts Under-Torqued, Damaging the Driveshaft Flex Discs (Recall 18V335), Brake Fluid Reservoir Detaching From Its Mount and Leaking (Recall 22V066). Of these, 5 are rated critical and should be addressed promptly.

Is the Mercedes-Benz Metris reliable?

The 2015-2023 Mercedes-Benz Metris has 12 known issues documented across 1,380+ owner reports. 5 issues are rated critical: Power Steering Gear Motor Bolts Corroding and Snapping in Road-Salt States (Recall 19V290) and Transmission Support Bolts Under-Torqued, Damaging the Driveshaft Flex Discs (Recall 18V335) and Brake Fluid Reservoir Detaching From Its Mount and Leaking (Recall 22V066) and Front Wheel Bearing Retaining Rings Not Seated (Recall 17V651) and Rear Differential Gears Improperly Welded (Recall 16V342). Prospective buyers should inspect for these issues and factor potential repair costs into their purchase decision. Regular maintenance following the manufacturer's schedule helps prevent many common problems.

How much does it cost to fix common Mercedes-Benz Metris problems?

Repair costs for known Mercedes-Benz Metris issues range from $300 to $3,000, depending on the specific problem and whether you choose DIY or professional repair. Au7o provides step-by-step DIY maintenance guides that can help reduce repair costs.

What year Mercedes-Benz Metris is the most reliable?

Reliability varies across model years of the Mercedes-Benz Metris. Based on documented issues, problems are most commonly reported in earlier model years. Au7o recommends checking the specific known issues for your target year before purchasing, and having a pre-purchase inspection performed by a qualified mechanic. Our known issues database covers the 2015-2023 Mercedes-Benz Metris with 12 documented issues documented across 1,380+ owner reports.

What is the 2016-2017 Mercedes-Benz Metris Power Steering Gear Motor Bolts Corroding and Snapping in Road-Salt States (Recall 19V290)?

Content on this page was compiled with AI assistance using NHTSA complaints, TSBs, owner reports, and public automotive data. While we strive for accuracy, this information may contain errors. Always verify repair procedures and specifications with your vehicle's service manual or a qualified mechanic.

Data sourced from 1,380+ owner reports, NHTSA recalls, TSBs, and automotive forums.

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The screws that hold the transmission support (carrier) to the body may not have been tightened to specification at assembly. If they loosen or detach, the transmission and propeller shaft shift out of position. Beyond a certain angle the driveshaft flex discs (joint discs) are damaged and can fail completely, cutting power to the rear wheels. The campaign covers about 7,433 vans built between March 31, 2015 and May 11, 2017.

Common Symptoms

  • Driveline vibration that grows with speed
  • Rattling noise from under the van
  • Cracked driveshaft flex disc (guibo)
  • Loss of drive to the rear wheels

How to Fix

Have Mercedes-Benz confirm VIN status for recall 18V335 and carry out the required transmission-carrier bolt check and replacement as needed. Tell the dealer about any rattling or vibration, and have the carrier, shaft alignment and joint discs inspected for consequential damage. Do not drive with significant vibration, loose support hardware or visible disc damage; arrange recovery. Confirm how any resulting damage is covered rather than assuming the recall excludes it.

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Community Reported
High ConfidenceVerifiedReviewed Oct 2026

Recall 16V342 concerns two potentially affected US 2016 Metris vehicles, identified by VIN within production dates September 1–December 31, 2015. An improper rear-axle gear weld could fail and abruptly remove drive. The filing does not identify a warning symptom. The date range alone does not mean every van in it is affected.

Common Symptoms

  • No advance warning identified
  • Sudden loss of drive

How to Fix

Ask Mercedes-Benz to confirm whether this VIN was included in recall 16V342 and whether its rear-axle gear remedy was completed. Eligible vehicles receive the recall repair free. Do not try to provoke the failure, and do not use a quiet axle, a hand-rotation check or lack of visible debris to clear recall risk. New grinding, clunking or loss of drive needs professional diagnosis independently of recall eligibility.

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Community Reported
Medium ConfidenceVerifiedReviewed Oct 2026

Recall 19V290 concerns 9,471 model-year 2016–2017 Metris vans in the specified salt-belt population. Moisture and road salt can corrode aluminum bolts at the steering-gear housing cover and power pack. If all three power-pack mounting bolts fail, the pack can separate and steering assistance can be lost. The filing identifies 22 states plus Washington, DC. It says there is no advance warning, but separation produces noise and a warning light. These signs do not establish the cause of every steering malfunction.

Common Symptoms

  • Steering assistance may be lost without advance warning
  • Noise and a warning light when the power pack separates

How to Fix

Have Mercedes-Benz check VIN eligibility and service history for VS2SCHRALU / 19V290. The prescribed remedy replaces the affected aluminum housing-cover and power-pack bolts with steel bolts and applies wax. If assistance is lost, stop safely and arrange professional assistance rather than continuing to a dealer or recreating the fault. Any damaged steering gear or out-of-population repair needs vehicle-specific diagnosis and separate coverage confirmation.

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Community Reported
High ConfidenceVerifiedReviewed Oct 2026

On Metris vans built between March 31, 2015 and October 13, 2021, the brake fluid reservoir may not have been mounted correctly on the master cylinder. The reservoir is held by an expansion rivet (part A2019900192) whose installation was not verified at assembly. If the reservoir detaches, brake fluid can leak out, which reduces braking performance. The campaign covers 28,743 vans. In October 2021, Mercedes added a green verification check mark following the reservoir's post-installation visual inspection and tensile test.

This issue also affects: Infiniti Q50, Infiniti Q60, Mercedes-Benz GLA

Common Symptoms

  • Brake warning lamp on
  • Brake pedal gradually getting softer
  • Brake fluid on or around the master cylinder area
  • Low brake fluid level

How to Fix

This is covered by free safety recall 22V066. The dealer checks that the reservoir is mounted correctly and that the expansion rivet is installed properly, and corrects it if needed. Owner letters went out from May 2, 2022. If the brake warning lamp comes on or the pedal goes soft, stop driving and have the van checked before using it again. DVUSA customer service: 1-877-762-8267.

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Community Reported
High ConfidenceVerifiedReviewed Oct 2026

On 109 2017 Metris vans built June 6–10, 2017, the front axle wheel bearings may have been assembled with the retaining rings incorrectly seated. The bearing can then work loose, and in the worst case a front wheel can detach.

Common Symptoms

  • Instrument-cluster warning from an ABS-sensing error if the bearing moves
  • Noise from the service brake associated with bearing displacement

How to Fix

This is covered by free safety recall 17V651. The dealer inspects the front wheel bearing retaining rings and corrects their position as needed, free of charge.

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Community Reported
High ConfidenceVerifiedReviewed Oct 2026

Recall 21V055 concerns eCall communication-module software. A crash-related power drop can cause transmission of the location recorded at the last ignition cycle instead of the crash location, potentially delaying emergency assistance. The filing lists 84,345 vehicles across Metris and Sprinter populations, with 2016–2020 Metris in its vehicle table. It expressly identifies no advance warning; other automatic and manual emergency-call functions are not affected by this particular defect.

Common Symptoms

  • No advance warning is specified; wrong location may be transmitted during a crash-related power interruption

How to Fix

Have Mercedes-Benz verify the VIN and completion of the free eCall software update under VSXHERMPOS / 21V055. The campaign included an over-the-air route and a workshop alternative, including when OTA could not be completed. Do not assume a workshop visit was mandatory or that an attempted download completed the recall. Confirm the current completion record and appropriate update route with Mercedes-Benz.

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Community Reported
High ConfidenceVerifiedReviewed Oct 2026

2016 Metris vans that received a control unit coding update at a Mercedes-Benz dealer between December 3 and December 5, 2016 may have been coded outside specification. The cause was a software error in the coding generation process. The effect depends on which control unit was miscoded and could involve the ESP stability control, the airbag control unit or engine management.

How to Fix

Recall 17V272 provides correction of the affected control-unit coding by an authorized dealer free of charge for an eligible vehicle. Only three vehicles across the listed Metris and Sprinter populations were identified. A 2016 model year or dealer software visit alone does not establish inclusion; ask Mercedes-Benz to confirm the VIN and repair history.

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Community Reported
Low ConfidenceVerifiedReviewed Oct 2026

A hardware defect in a memory chip inside the rearview camera can freeze the image on the display. The screen then shows a still frame instead of a live view of what is behind the van. About 17,093 vans are covered.

Common Symptoms

  • Rearview camera image frozen and not updating

How to Fix

Check the VIN with Mercedes-Benz for recall 22V099. The final remedy is free replacement of the rearview camera with one using an updated memory chip. The recall report also describes an interim software update that lowers the chance of failure and, if a failure occurs, shows a black screen instead of a frozen image. Do not rely on a frozen or missing image; use direct observation and mirrors and arrange the recall repair. A black screen alone does not prove that an interim update was installed or identify the failed component.

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Community Reported
High ConfidenceVerifiedReviewed Oct 2026

Certain 2018–2019 Metris and Sprinter vehicles left the Charleston reassembly plant without the final quality inspection. Safety-related parts or bolted connections might therefore have escaped checks or required rework, increasing crash or injury risk. Recall 19V693 expanded the original 19V222 population of seven vehicles by twelve, for nineteen total across the listed models; these are not two separate Metris-only batches.

How to Fix

Contact an authorized Mercedes-Benz dealer to verify the VIN and arrange the free comprehensive inspection and any necessary corrective work under 19V222 / 19V693. The 19V693 filing describes return to the reassembly plant, but both owner notices route customers through an authorized dealer. Ask the dealer to coordinate the applicable process; do not assume owners must deliver the van to the plant themselves.

Find a nearby Mercedes-Benz dealer in Google Maps ↗

Call to confirm they can assess your vehicle and perform the stated work. Search results do not confirm qualification, eligibility or coverage.

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High ConfidenceVerifiedReviewed Oct 2026

On about 24,000 2016-2018 Metris vans, the combined maximum load ratings of the fitted tires do not match what the van needs. The B-pillar tire placard and fuel-door label also carry incorrect information, so the vans fail FMVSS 110 (Tire and Loading Information). Loading to the label can overload the tires and cause tire failure.

Common Symptoms

  • Tire load index lower than the van's axle loads need
  • B-pillar placard information that does not match the recall-corrected values

How to Fix

For a VIN affected by recall 22V482, have a Mercedes-Benz Vans dealer determine the current applicable recall measure. The October 2024 amended filing describes revised B-pillar and fuel-filler labels and comparison of installed tires with the operator's manual; tires with an insufficient load index are replaced under the campaign. The campaign was paused in September 2024 while revised labels were prepared, so an earlier appointment or label alone does not establish completion. Obtain dealer confirmation of the current remedy and correct tire/load specifications before operating near maximum payload.

Find a nearby Mercedes-Benz dealer in Google Maps ↗

Call to confirm they can assess your vehicle and perform the stated work. Search results do not confirm qualification, eligibility or coverage.

Research This Issue

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Community Reported
High ConfidenceVerifiedReviewed Oct 2026
Community reported
820 owners

The power sliding door cable on the Metris is prone to fraying and snapping, leaving the door stuck open or closed. This is a common fleet complaint and typically occurs between 40,000-80,000 miles due to repeated cycling and poor cable routing.

This issue also affects: Jeep Wrangler

Common Symptoms

  • Sliding door stops mid-travel
  • Grinding noise when operating door
  • Door stuck open or closed
  • Warning message on dash for sliding door malfunction

How to Fix

Replace the sliding door cable assembly. Use updated Mercedes part to reduce recurrence. Lubricate the cable tracks every 10,000 miles with dry silicone spray to extend cable life.

What you need to fix it

Only diagnosis- and fitment-reviewed repair parts are linked here.

  • Genuine Mercedes Metris right opening motor/door-drive assembly 447760330064
    OEMMercedes-Benz 447760330064

    Confirmed failure of the right-side power sliding-door opening drive/cable assembly Fitment/availability: The inspected official Mercedes U.S.

    Mercedes-Benz USA Parts
  • Genuine Mercedes Metris left opening motor/door-drive assembly 447760340064
    OEMMercedes-Benz 447760340064

    Confirmed failure of the left-side power sliding-door opening drive/cable assembly Fitment/availability: The inspected official Mercedes U.S.

    Mercedes-Benz USA Parts

As an Amazon Associate, we earn from qualifying purchases; other part links may also earn au7o a commission. Confirm fitment by VIN before buying.

Owner tips & cautions

  • TipLubricate the sliding door track and cable guides with dry silicone spray every 10,000 miles. Avoid slamming the door manually when the power function is engaged — it stresses the cable.
Typical repair cost:$600 - $1,400

Research This Issue

Based on 820 owner reports

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Community Reported
High Confidence820 owner reportsLast reported by owners Sep 2025Reviewed Mar 2026
Community reported
560 owners

The 7G-Tronic automatic transmission in the Metris exhibits harsh shifts, particularly the 2-3 and 4-5 upshifts, along with delayed engagement when shifting from park to drive. The issue worsens as the transmission fluid ages and the valve body accumulates debris from clutch material.

This issue also affects: Mercedes-Benz C-Class, Mercedes-Benz GLA, Mercedes-Benz GLS

Common Symptoms

  • Hard 2-3 upshift under light acceleration
  • Delayed engagement from Park to Drive
  • Clunking noise on downshift
  • Occasional flare between gears

How to Fix

Perform a full transmission fluid and filter change using MB-approved 236.14 specification fluid. If harsh shifting persists, the valve body may need replacement or rebuild. A transmission software update from Mercedes can recalibrate shift points and improve shift quality.

What you need to fix it

Only diagnosis- and fitment-reviewed repair parts are linked here.

  • Fuchs 722.9 late-transmission service kit 7229LATE
    OEMFCP/Fuchs KIT-7229LATE

    VIN-confirmed due or contamination-justified service on a 2016-2020 U.S. Confirm the exact 722.9 unit,

    FCP Euro
  • Genuine Mercedes 725.0 transmission service kit 7252703707
    OEMMercedes-Benz 7252703707

    VIN-confirmed due or contamination-justified service on a 2021-2023 U.S. Confirm

    FCP Euro

As an Amazon Associate, we earn from qualifying purchases; other part links may also earn au7o a commission. Confirm fitment by VIN before buying.

Owner tips & cautions

  • TipChange transmission fluid every 40,000 miles rather than the factory "lifetime" interval. Use only MB 236.14 spec fluid. This alone resolves the harsh shifting in most cases.
Typical repair cost:$300 - $3,000

Research This Issue

Based on 560 owner reports

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Community Reported
High Confidence560 owner reportsLast reported by owners Aug 2025Reviewed Mar 2026
Campaign #19V71500008/10/2019

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.

Campaign #20V72900024/11/2020

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.

Campaign #26V07000006/02/2026

+ 13 more recalls. Check all on NHTSA.gov

Enter your VIN at NHTSA.gov to check recalls specific to your vehicle.

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Recall 19V290 concerns 9,471 model-year 2016–2017 Metris vans in the specified salt-belt population. Moisture and road salt can corrode aluminum bolts at the steering-gear housing cover and power pack. If all three power-pack mounting bolts fail, the pack can separate and steerin… Severity: high.

What is the 2015-2017 Mercedes-Benz Metris Transmission Support Bolts Under-Torqued, Damaging the Driveshaft Flex Discs (Recall 18V335)?

The screws that hold the transmission support (carrier) to the body may not have been tightened to specification at assembly. If they loosen or detach, the transmission and propeller shaft shift out of position. Beyond a certain angle the driveshaft flex discs (joint discs) are d… Severity: high.

What is the 2016-2021 Mercedes-Benz Metris Brake Fluid Reservoir Detaching From Its Mount and Leaking (Recall 22V066)?

On Metris vans built between March 31, 2015 and October 13, 2021, the brake fluid reservoir may not have been mounted correctly on the master cylinder. The reservoir is held by an expansion rivet (part A2019900192) whose installation was not verified at assembly. If the reservoir… Severity: high.

What is the 2017 Mercedes-Benz Metris Front Wheel Bearing Retaining Rings Not Seated (Recall 17V651)?

On 109 2017 Metris vans built June 6–10, 2017, the front axle wheel bearings may have been assembled with the retaining rings incorrectly seated. The bearing can then work loose, and in the worst case a front wheel can detach. Severity: high.

What is the 2016 Mercedes-Benz Metris Rear Differential Gears Improperly Welded (Recall 16V342)?

Recall 16V342 concerns two potentially affected US 2016 Metris vehicles, identified by VIN within production dates September 1–December 31, 2015. An improper rear-axle gear weld could fail and abruptly remove drive. The filing does not identify a warning symptom. The date range a… Severity: high.

What is the 2016-2023 Mercedes-Benz Metris Power Sliding Door Cable Failure?

The power sliding door cable on the Metris is prone to fraying and snapping, leaving the door stuck open or closed. This is a common fleet complaint and typically occurs between 40,000-80,000 miles due to repeated cycling and poor cable routing. Repairs typically run $600-$1,400. Severity: medium.

What is the 2016-2023 Mercedes-Benz Metris Harsh Shifting and Delayed Engagement in 7G-Tronic Transmission?

The 7G-Tronic automatic transmission in the Metris exhibits harsh shifts, particularly the 2-3 and 4-5 upshifts, along with delayed engagement when shifting from park to drive. The issue worsens as the transmission fluid ages and the valve body accumulates debris from clutch mate… Repairs typically run $300-$3,000. Severity: medium.

What is the 2018-2019 Mercedes-Benz Metris Final Safety Inspection Omitted at the Reassembly Plant (Recalls 19V222 / 19V693)?

Certain 2018–2019 Metris and Sprinter vehicles left the Charleston reassembly plant without the final quality inspection. Safety-related parts or bolted connections might therefore have escaped checks or required rework, increasing crash or injury risk. Recall 19V693 expanded the… Severity: medium.

What is the 2016-2020 Mercedes-Benz Metris eCall Module Reporting the Wrong Crash Location (Recall 21V055)?

Recall 21V055 concerns eCall communication-module software. A crash-related power drop can cause transmission of the location recorded at the last ignition cycle instead of the crash location, potentially delaying emergency assistance. The filing lists 84,345 vehicles across Metr… Severity: medium.

What is the 2016 Mercedes-Benz Metris Out-of-Spec Control Unit Coding From a Dealer Update Affecting ESP, Airbag or Engine Control (Recall 17V272)?

2016 Metris vans that received a control unit coding update at a Mercedes-Benz dealer between December 3 and December 5, 2016 may have been coded outside specification. The cause was a software error in the coding generation process. The effect depends on which control unit was m… Severity: medium.

What is the 2016-2018 Mercedes-Benz Metris Incorrect Tire Load Ratings and Tire/Loading Labels, a Risk of Overloading (Recall 22V482)?

On about 24,000 2016-2018 Metris vans, the combined maximum load ratings of the fitted tires do not match what the van needs. The B-pillar tire placard and fuel-door label also carry incorrect information, so the vans fail FMVSS 110 (Tire and Loading Information). Loading to the… Severity: medium.

What is the 2016-2018 Mercedes-Benz Metris Rearview Camera Image Freezing From a Defective Memory Chip (Recall 22V099)?

A hardware defect in a memory chip inside the rearview camera can freeze the image on the display. The screen then shows a still frame instead of a live view of what is behind the van. About 17,093 vans are covered. Severity: medium.