What is the 2020-2025 Mercedes-Benz GLS 4MATIC Transfer Case Bearing Wear, Whine and Drivetrain Lock-Up Risk?

The 4MATIC transfer case on the GLS is prone to internal bearing wear, typically beginning with fluid degradation or a slow leak from the output/case seals. As the bearings wear, owners report a whining or grinding noise that increases with vehicle speed and worsens over time. On… Repairs typically run $2,500-$7,000. Severity: high.

What is the 2020-2023 Mercedes-Benz GLS Engine Stall from Transmission Control Unit Software (Recall 24V118)?

Recall 24V118 covers model-year 2020-2023 GLS 450 vehicles equipped with the six-cylinder gasoline engine and nine-speed transmission. If a 7th-to-6th downshift is not completed during slight braking while other conditions coincide, including low transmission-oil temperature and… Severity: high.

What is the 2017-2023 Mercedes-Benz GLS 9G-Tronic Harsh Shift?

The 9G-Tronic nine-speed automatic exhibits harsh low-speed shifts and hunting between gears on inclines. The transmission software struggles to select the optimal gear among nine ratios, particularly noticeable in stop-and-go traffic. Repairs typically run $150-$2,500. Severity: medium.

What is the 2020-2025 Mercedes-Benz GLS Panoramic Sunroof Water Leak?

The large panoramic sunroof on the X167 GLS develops water leaks at the drain tubes or seal interface. Water enters the headliner and can drip into the cabin, staining the headliner and potentially damaging the overhead electronics. Repairs typically run $100-$1,500. Severity: medium.

What is the 2020-2025 Mercedes-Benz GLS Battery Drain from 48V System?

The 48V EQ Boost mild hybrid system causes excessive battery drain when parked. A software bug in the 48V battery management module fails to properly enter sleep mode, draining both the 48V lithium-ion and 12V lead-acid batteries. Repairs typically run $200-$3,500. Severity: medium.

What is the 2020-2025 Mercedes-Benz GLS OM656 Diesel Emissions System Clogging (EGR/DPF/AdBlue SCR) and Limp Mode?

EU-market GLS 350d/400d models with the OM656 3.0L inline-six diesel suffer from sensitivity in the exhaust aftertreatment chain. The EGR (AGR) valve, diesel particulate filter (DPF) and SCR/AdBlue system are sensitive to poor fuel quality, short-trip driving and temperature swin… Repairs typically run $300-$2,500. Severity: medium.

What is the 2020-2025 Mercedes-Benz GLS OM656 Diesel CP4 High-Pressure Fuel Pump Sensitivity and Injector Damage?

The OM656 diesel uses a precise Bosch CP4 common-rail high-pressure fuel pump that reacts poorly to low-quality diesel or fuel contamination. Even minor tank impurities or a single mis-fueling event can damage the pump and injection nozzles, and metallic debris from a failing CP4… Repairs typically run $1,500-$8,000. Severity: medium.

What is the 2020-2024 Mercedes-Benz GLS M256 Engine Excessive Oil Consumption and Piston Ring Wear?

Owners of GLS 450 models with the M256 3.0L turbocharged inline-six report elevated oil consumption that tends to surface at higher mileage (commonly reported around 60,000 miles / ~100,000 km). The pattern — oil disappearing without visible external leaks — points to internal pi… Repairs typically run $3,000-$9,000. Severity: medium.

What is the 2020-2021 Mercedes-Benz GLS Rearview Camera Image Fails to Display Due to MBUX / Camera Software (Recalls 21V354 / 22V232)?

Two software defects on early X167 GLS leave the driver without a backup-camera image, a FMVSS 111 violation. Under 21V-354 (May 2021), the MBUX communication-module software on 2020-2021 GLS 450, GLS 580, Maybach GLS 600 and AMG GLS 63 could leave the center display black or fro… Repairs typically run $0-$900. Severity: medium.

What is the 2020 Mercedes-Benz GLS Front Strut and Rear Shock Absorber Piston Seal Leak with Premature Damper Failure?

Separate from the well-known AIRMATIC air-spring bellows failures, a batch of 2020 GLE 450, GLS 450 and GLS 580 left the factory with front strut and rear shock absorber piston assemblies whose seals did not meet specification. The dampers leak hydraulic fluid and lose damping ea… Repairs typically run $0-$4,000. Severity: medium.

What is the 2020-2023 Mercedes-Benz GLS Rear Door Window Trim Bars Detaching While Driving (Recalls 22V680 / 23V178)?

On 2020-2022 GLE and GLS built at MBUSI Tuscaloosa, the chrome/black trim bars on the rear door windows were not fastened to specification during assembly. Under wind load at speed the bar can separate from the door and become a road hazard for following traffic. The initial Sept… Repairs typically run $0-$1,200. Severity: medium.

What is the 2020-2021 Mercedes-Benz GLS Air-Conditioning Condensate Drain Hoses Misinstalled, Flooding Front Footwells and Shorting Electronics (Recalls 19V587 / 21V288 / 23V177)?

On 2020-2021 X167 GLS (GLS 450, GLS 580, Maybach GLS 600, AMG GLS 63) the evaporator drain hoses were not always seated to specification at the Tuscaloosa plant, so A/C condensate drains into the passenger compartment instead of under the car. Owners see soaked front carpets and… Repairs typically run $0-$1,500. Severity: medium.

What is the 2020-2022 Mercedes-Benz GLS Third-Row Seatback Locking Spring Not Installed, Seatback May Fail in a Crash (Recall 22V732)?

A supplier production deviation meant the spring inside the left and right third-row seatback locking mechanism on 2020-2022 X167 GLS (GLS 450, GLS 580 and 2021 AMG GLS 63; about 59,574 vehicles) may not have been installed. Without the spring the latch does not hold the seatback… Repairs typically run $0-$0. Severity: medium.

What is the 2020-2025 Mercedes-Benz GLS MBUX Infotainment Freezing, Black Screen and Random Reboots?

GLS X167 owners report the MBUX infotainment system freezing, showing a black or flickering screen, distorted display, unresponsive touch controls, or randomly rebooting. The faults are intermittent and often software-related, frequently triggered by or persisting through OTA/sof… Repairs typically run $0-$600. Severity: low.

What is the 2020-2023 Mercedes-Benz GLS MB-Tex Front Seat Bolster and Thigh-Support Cover Splitting at the Seam (X167)?

On 2020-2023 X167 GLS models with MB-Tex synthetic upholstery the driver and passenger front seat covers split open along the side bolster and thigh-support seams, often within the first two to three years and well under 40,000 miles. MBWorld owners report the driver seat going f… Repairs typically run $0-$1,500. Severity: low.

Mercedes-Benz · Known Issues

2020 Mercedes-Benz GLS Problems: 18 Known Issues

2020 model year · 3,550+ owner reports · Updated September 2026

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According to Au7o's analysis of 3,550+ owner reports, the 2020 Mercedes-Benz GLS has 18 documented known issues, with 5 rated critical. The most serious are AIRMATIC Air Suspension Failure ($800-$4,000 repair), 48V Ground Connection Overheating and Fire Risk (Recall 24V207) ($0-$0 repair), 4MATIC Transfer Case Bearing Wear, Whine and Drivetrain Lock-Up Risk ($2,500-$7,000 repair), Engine Stall from Transmission Control Unit Software (Recall 24V118) and Fuel Rail and Injector Seal Leak from Trapped Production Debris, Engine-Bay Fire Risk (Recall 21V961) ($0-$4,000 repair). The most commonly reported issue is AIRMATIC Air Suspension Failure with 1,500 owner reports. Across all issues with published estimates, repair costs range from $100 to $9,000. DIY maintenance guides at au7o.io.

Frequently Asked Questions

What are the most common Mercedes-Benz GLS problems?

According to Au7o's analysis of 3,550+ owner reports, the 2020 Mercedes-Benz GLS has 18 documented issues. The most frequently reported are: AIRMATIC Air Suspension Failure, 48V Ground Connection Overheating and Fire Risk (Recall 24V207), 4MATIC Transfer Case Bearing Wear, Whine and Drivetrain Lock-Up Risk. Of these, 5 are rated critical and should be addressed promptly.

Is the Mercedes-Benz GLS reliable?

The 2020 Mercedes-Benz GLS has 18 known issues documented across 3,550+ owner reports. 5 issues are rated critical: AIRMATIC Air Suspension Failure and 48V Ground Connection Overheating and Fire Risk (Recall 24V207) and 4MATIC Transfer Case Bearing Wear, Whine and Drivetrain Lock-Up Risk and Engine Stall from Transmission Control Unit Software (Recall 24V118) and Fuel Rail and Injector Seal Leak from Trapped Production Debris, Engine-Bay Fire Risk (Recall 21V961). Prospective buyers should inspect for these issues and factor potential repair costs into their purchase decision. Regular maintenance following the manufacturer's schedule helps prevent many common problems.

How much does it cost to fix common Mercedes-Benz GLS problems?

Repair costs for known Mercedes-Benz GLS issues range from $0 to $9,000, depending on the specific problem and whether you choose DIY or professional repair. The most critical issue, AIRMATIC Air Suspension Failure, typically costs $800-$4,000 to repair. Au7o provides step-by-step DIY maintenance guides that can help reduce repair costs.

What is the 2017-2023 Mercedes-Benz GLS AIRMATIC Air Suspension Failure?

The GLS AIRMATIC system is prone to air spring leaks and compressor failure due to the vehicle's heavy curb weight (5,700+ lbs). Front air springs tend to fail first. The compressor overworks to maintain ride height and eventually burns out. Repairs typically run $800-$4,000. Severity: high.

What is the 2020-2024 Mercedes-Benz GLS 48V Ground Connection Overheating and Fire Risk (Recall 24V207)?

On 48V mild-hybrid GLS 450/580 models, the ground cable bolt for the 48V system located under the front passenger seat may not have been tightened to specification at the factory. A loose ground lug increases electrical resistance which, combined with the very high currents the 4… Repairs typically run $0-$0. Severity: high.

All 18 Known Issues

Other Mercedes-Benz Models

Frequently Asked Questions

What are the most common Mercedes-Benz GLS problems?

Is the Mercedes-Benz GLS reliable?

How much does it cost to fix common Mercedes-Benz GLS problems?

What is the 2017-2023 Mercedes-Benz GLS AIRMATIC Air Suspension Failure?

What is the 2020-2024 Mercedes-Benz GLS 48V Ground Connection Overheating and Fire Risk (Recall 24V207)?

When Issues Typically Appear

2020-2024 Mercedes-Benz GLS: 48V Ground Connection Overheating and Fire Risk (Recall 24V207)#

2020-2025 Mercedes-Benz GLS: Battery Drain from 48V System#

2020-2021 Mercedes-Benz GLS: Rearview Camera Image Fails to Display Due to MBUX / Camera Software (Recalls 21V354 / 22V232)#

2020-2025 Mercedes-Benz GLS: MBUX Infotainment Freezing, Black Screen and Random Reboots#

2017-2023 Mercedes-Benz GLS: AIRMATIC Air Suspension Failure#

2020 Mercedes-Benz GLS: Front Strut and Rear Shock Absorber Piston Seal Leak with Premature Damper Failure#

2020-2023 Mercedes-Benz GLS: Engine Stall from Transmission Control Unit Software (Recall 24V118)#

2017-2023 Mercedes-Benz GLS: 9G-Tronic Harsh Shift#

2020 Mercedes-Benz GLS: Fuel Rail and Injector Seal Leak from Trapped Production Debris, Engine-Bay Fire Risk (Recall 21V961)#

2020-2025 Mercedes-Benz GLS: OM656 Diesel CP4 High-Pressure Fuel Pump Sensitivity and Injector Damage#

2020-2025 Mercedes-Benz GLS: 4MATIC Transfer Case Bearing Wear, Whine and Drivetrain Lock-Up Risk#

2020-2025 Mercedes-Benz GLS: Panoramic Sunroof Water Leak#

2020-2025 Mercedes-Benz GLS: OM656 Diesel Emissions System Clogging (EGR/DPF/AdBlue SCR) and Limp Mode#

2020-2024 Mercedes-Benz GLS: M256 Engine Excessive Oil Consumption and Piston Ring Wear#

2020-2023 Mercedes-Benz GLS: Rear Door Window Trim Bars Detaching While Driving (Recalls 22V680 / 23V178)#

2020-2021 Mercedes-Benz GLS: Air-Conditioning Condensate Drain Hoses Misinstalled, Flooding Front Footwells and Shorting Electronics (Recalls 19V587 / 21V288 / 23V177)#

2020-2022 Mercedes-Benz GLS: Third-Row Seatback Locking Spring Not Installed, Seatback May Fail in a Crash (Recall 22V732)#

2020-2023 Mercedes-Benz GLS: MB-Tex Front Seat Bolster and Thigh-Support Cover Splitting at the Seam (X167)#