2023 Jeep Grand Cherokee Problems: 18 Known Issues

How to Fix

Scan the Occupant Restraint Controller for stored codes, then inspect under-seat connectors, terminal tension, harness routing, and any signs of pin drag or intermittent contact. Repairs typically involve connector replacement, terminal repair, harness retention updates, or module/software updates depending on the exact fault. Clearing the light without fixing the root cause usually results in repeat warnings.

Owner tips & cautions

• TipOwners often suggest documenting exactly when the warning appears, especially after seat movement or folding the second row, to help isolate an intermittent connector issue.
• TipAvoid probing SRS connectors with generic test lights; use proper scan diagnostics and battery disconnect procedures before any seat harness inspection.

How to Fix

Inspect the intermediate shaft connection, pinch bolt torque, and steering column coupling per FCA recall procedure. Dealers replace or correctly secure the shaft hardware and verify steering operation afterward. Any steering play, clunk, or off-center wheel should be checked immediately and the vehicle should not be used until repaired.

Owner tips & cautions

• TipOwners commonly recommend checking for any steering clunk or free play during a test drive after recall completion rather than assuming the repair was done correctly.
• TipIf the wheel is no longer centered after repair, request a steering angle calibration and alignment check.

How to Fix

The repair is free at any Jeep dealer. The dealer inspects the steering column control module on your Grand Cherokee and replaces it if the weld is not correct — there is no charge for the inspection or the replacement. Some owner notification letters for this campaign were mailed between April 11 and June 20, 2024, so if you bought your 2023 Grand Cherokee used, the letter may have gone to a previous owner. Enter your VIN at nhtsa.gov/recalls to see whether recall 24V199000 is still open on your specific vehicle, then book the dealer visit. Questions can go to FCA US customer service at 1-800-853-1403, quoting campaign 14B, 33B, 34B, 35B or 36B.

How to Fix

The repair is a free software update to the Central Vision Park Assist Module, performed by a Jeep dealer. There is no charge for parts or labor. If you did not receive the notification letter mailed August 31, 2023, enter your VIN at nhtsa.gov/recalls to see whether your Grand Cherokee is still open for recall 23V577000, then schedule the CVPAM reflash with any Jeep dealer. FCA US customer service can be reached at 1-800-853-1403; the manufacturer's number for this recall is 56A.

How to Fix

Take the vehicle to a Jeep dealer; they will inspect and, if necessary, replace both second-row head restraints at no charge. Verify whether the second-row headrests fully lock upright after folding the seats; if one stays folded forward, the part needs replacement. Check VIN recall status via NHTSA or Mopar owner site.

How to Fix

Check the VIN for open recall 78C and contact an authorized Jeep dealer. FCA's current remedy reprograms the Powertrain Control Module with software that detects and monitors for potential pending engine-bearing failure. If the software confirms bearing failure, FCA replaces the long block or engine. FCA's March 2026 report also identifies warranty extension XC2 with unlimited years and unlimited mileage for impacted customers who receive defect-related messaging and need a long block or engine. Follow the official do-not-drive and park-outside advisories until the VIN-specific remedy is completed; if knocking, a malfunction light, smoke, fire, or loss of propulsion occurs, stop safely, move occupants away, and arrange dealer/towing or emergency assistance as appropriate. Do not self-source an engine for a free safety-recall repair.

Owner tips & cautions

• WarningRecall eligibility is VIN-specific. Use the NHTSA or Jeep VIN lookup and follow FCA's do-not-drive and park-outside advisories until recall 78C is completed.
• TipThe current recall remedy starts with PCM software monitoring; a long block or complete engine is replaced only when the remedy confirms the covered bearing-failure condition.
• WarningDo not buy the old 68412483AF retail engine link. FCA's free VIN-specific recall process and warranty extension determine the covered replacement.

How to Fix

Diagnose a cylinder-specific misfire accompanied by a valvetrain tick with a scope/inspection of the intake rocker arms and camshaft lobes. Replace worn rocker arms and, where the cam lobe is scored, the camshaft, per the applicable Pentastar Upgrade TSB; address promptly to avoid camshaft and follow-on damage. Replace spark plug/coil first only to rule out the easy cause — a persistent misfire with a tick is valvetrain, not ignition.

Owner tips & cautions

• WarningDo not order a camshaft kit from a misfire code alone. FCA says the symptom may be related to cam/rocker wear, so the high-lift lobe and slider on the indicated bank must be inspected first.
• TipConfirm right versus left bank before ordering. FCA provides two different complete kits, and each already includes the camshaft, rocker arms, sealer, and gaskets for that side.
• WarningThe WL bulletin scope ends at the August 19, 2024 build cutoff even though model-year coverage extends through 2025. Verify the VIN/build record and ERC or ERG sales code.

How to Fix

Replace the failed oil filter housing/oil-cooler assembly. The durable accepted fix is an upgraded all-aluminum housing (e.g., Dorman 926-959, earlier 926-876) rather than the failure-prone plastic OE part, with new housing/cooler gaskets and O-rings and fresh oil/coolant. If oil-coolant intermixing occurred, flush the cooling system and change oil. Because the housing sits under the intake manifold, replacement includes intake removal, so shops often do the intake gasket, spark plugs, and a coolant flush at the same time. Housing-only labor+part runs roughly $400-$900, rising with the added items.

Owner tips & cautions

• WarningThe 2011-2013 and 2014 filters are not interchangeable. The two product links are intentionally separated by model year and original factory housing.
• WarningAn aftermarket aluminum housing can change the required filter. Identify that housing and follow its own application instructions instead of ordering from the vehicle year alone.
• TipCompare the new element and supplied O-ring with the parts removed before installation; use only the seal included with the correct filter.

How to Fix

Inspect the engine mounts for fluid weepage and separated rubber; wet/leaking hydraulic mounts should be replaced (replace in pairs on higher-mileage trucks and inspect the transmission mount at the same time). Use OEM Mopar hydraulic mounts rather than solid rubber aftermarket units, which reintroduce vibration. Re-verify idle smoothness in gear after replacement and confirm the driveshaft/mounts aren't jointly contributing.

How to Fix

Check your VIN for open recall 68C / 25V741 and contact a Jeep dealer. Until the remedy is done, FCA advises owners not to recharge the vehicle and to park away from structures or other vehicles. The remedy is a software flash followed by high-voltage battery replacement if needed, free of charge. FCA also provides an unlimited-years/unlimited-mileage warranty extension to replace the battery for impacted customers who get defect-related messaging. Vehicles previously recalled for the same issue under 24V720 or 23V787 still need the new remedy.

How to Fix

Diagnose with a scan tool capable of reading hybrid control modules, then inspect for active recalls, battery pack faults, coolant heater issues, and software updates. Repairs range from module reprogramming and battery coolant heater replacement to high-voltage battery pack replacement depending on the fault path. Because of the high-voltage system and fire-related campaigns, dealer-level diagnosis is strongly recommended.

Owner tips & cautions

• TipBefore troubleshooting, check VIN-specific open recalls and software campaigns; many 4xe complaints are tied to updates or battery-related safety actions.
• TipOwners recommend documenting charge level, ambient temperature, and whether Level 1 or Level 2 charging was used when faults occur, since intermittent charging issues can be pattern-dependent.

How to Fix

Have the dealer perform the recall software update to the Central Vision Park Assist Module (and verify the camera coaxial cable connection if applicable) at no charge. If the camera screen is black or frozen, a Uconnect/radio software update or module reset is often the fix. Check VIN recall status via NHTSA before assuming an out-of-warranty repair.

How to Fix

Ask a Jeep dealer to check your VIN against bulletin 08-172-25 (2023), 08-171-25 REV. B (2024) or 08-170-25 (2025); the repair is updating the body control module with the latest available software. For early 2022-2023 models with Uconnect 5, bulletin 08-055-23 REV. A describes an over-the-air radio software update to S26.18 that lists battery drain among its symptoms. Owners also report other causes, including a Power Distribution Center replacement that fixed one 2024 Grand Cherokee L. Normal warranty rules apply; this is not a recall or a promise of free repair.

How to Fix

Have the open recalls performed: NHTSA 23V-352 replaces the steering column intermediate shaft / U-joint assembly, and 24V-131 (with related campaigns) inspects and replaces the upper control arm pinch bolts free of charge. Address any steering play or clunking immediately rather than waiting.

How to Fix

Inspect rear ride height, spring seating, upper isolators, and any signs of spring displacement or tire rub. Vehicles covered by the recall receive inspection and replacement of the rear coil spring assemblies as needed, along with related hardware if damaged. If symptoms appear before recall service, the vehicle should not be driven until the rear suspension is checked.

Owner tips & cautions

• TipIf the rear suddenly drops or you hear a bang, inspect for spring displacement and tire rub immediately; many owners recommend towing rather than driving to the dealer.
• TipAfter recall repair, ask the dealer for an alignment check if the vehicle was driven while sagging or rubbing.

How to Fix

Check for stored body/liftgate module faults, verify latch alignment and striker position, inspect pinch sensors and wiring in the hinge area, and test strut force. Dealers often address this with software updates, latch adjustment, sensor replacement, or liftgate module relearn procedures. If the gate bounces back or will not latch, avoid forcing it repeatedly because that can damage the cinch motor.

Owner tips & cautions

• TipClean the latch and striker area and verify no cargo mat or weatherstrip interference before assuming a module failure.
• TipOwners recommend performing the power liftgate height/memory relearn after battery replacement or low-voltage events.

How to Fix

Per TSB 23-102-23, have the dealer replace the wind deflector assembly with the updated part. Independently, clear the front and rear sunroof drain tubes of debris to restore drainage. For sunroof rattle on early builds, TSB 23-035-21 replaces the sunroof mounting fasteners. Address leaks promptly to avoid wet headliner, mold, and corrosion of nearby electrical connectors.

Owner tips & cautions

• WarningThis part is not a universal sunroof-leak fix. Confirm the WL platform, build cutoff, GWJ sales code, and trapped-deflector condition first.
• TipAfter replacement, cycle the roof and repeat the same controlled water test before the headliner and trim are fully closed.

How to Fix

There is no preventive repair — the panel must be replaced with new tempered glass (dealer or auto-glass shop), and owners should verify the sunroof frame/track and drains are correct so the replacement isn't re-stressed. Document the event and file an NHTSA complaint (helps trigger any future investigation/coverage) and check comprehensive insurance, which often covers glass with low/no deductible. Retain any FCA/Stellantis goodwill-assistance option for low-mileage vehicles.